During a call, what does the "hysteria threshold" refer to?

The term "hysteria threshold" refers specifically to the emotional state of the caller that can impede effective and focused communication. In emergency situations, individuals may experience heightened emotions such as panic, fear, or distress, which can lead to a breakdown in clear communication. When a caller becomes overly emotional or frantic, it becomes challenging for the dispatcher to gather necessary information and assess the situation accurately. Understanding this threshold is critical for dispatchers, as they must employ techniques to calm the caller and guide them back to a state where they can provide the information required to dispatch appropriate assistance. This ensures that the focus remains on managing the emergency effectively rather than being distracted by the emotional turmoil of the caller.