What is the role of pre-arrival instructions provided by EMDs?

The role of pre-arrival instructions provided by Emergency Medical Dispatchers (EMDs) is vital in preparing callers to assist in their own emergencies. When EMDs give these instructions, they are equipping callers with the knowledge and skills to take immediate actions that could improve outcomes for the patient. This includes providing critical steps in first aid or guiding individuals on how to manage a situation until professional help arrives.

By empowering the caller with specific tasks—such as performing CPR, controlling bleeding, or managing other urgent issues—EMDs play an essential role in enhancing patient care and potentially saving lives. The instructions foster a sense of involvement, which not only aids the immediate situation but also provides the caller with reassurance during a stressful time.

This approach is fundamentally about ensuring that emergency assistance and care are not just waiting for responders but that the individual's attention and actions can positively influence the situation as it develops.