Why is it essential for EMDs to stay calm during emergency calls?

The importance of EMDs maintaining calmness during emergency calls lies primarily in their ability to provide clear and effective communication. When EMDs are calm, they can articulate instructions more precisely and convey vital information in a manner that is easily understood by the caller, whether they are in distress or experiencing panic. This clear communication is essential for guiding the caller through the situation at hand, including providing lifesaving instructions if necessary. Additionally, a calm demeanor can help soothe the caller, potentially reducing their anxiety and allowing them to focus on following the instructions given.

Overall, by staying calm, EMDs not only enhance their own performance in managing the situation but also significantly improve the chances of a positive outcome for the person in need of assistance.